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Hurdle 2 Accessibility issues are interfering with my independence. While you have many rights under the Americans with Disabilities Act the regulations make it your obligation to request corrections or accommodations and to file a complaint if businesses are not responsive. The ADA applies to most government buildings public transportation and most public places including restaurants hotels theaters doctors offices pharmacies retail stores museums libraries parks private schools and day care centers. Private clubs and religious organizations are exempt. These facilities services and businesses cannot discriminate against disabled persons and must provide access for all. What if you encounter discriminatory practices or feel a business or facility might be in violation of ADA guidelines Use these tips to help you address the problem Document the issue if possible. Is the ramp to the store blocked by a sidewalk sale Does your hotels accessible shower require a step up Snap a photo with your cell phone. Also note the date time and name of anyone you spoke to about an incident. Go right to the top. Ask to speak to the owner or manager of the facility. Staff members frequently have no training in accessibility issues where the management may be more familiar with ADA regulations and have the power to make change. Be calm but firm. Access is your right. If a manager tells you there is nothing they can do about a broken electric cart for example ask what accommodation the store intends to make to allow you to access their services today.They may assign staff to serve as your personal shopper or even offer you home delivery. Also ask when the problem will be fixed. Follow up. If you encounter a problem and dont follow up youre simply making it the next persons problem. If the facility or business said they would implement changes check back to make certain they did. If they didnt or would not agree to make changes it is time to take it to the next level. File a complaint. The ADA is enforced by the U.S. Department of Justice.You can file a complaint online at httpwww.ada.govcomplaint. 19